Care
Customer Automotive Report and Evaluation (C.A.R.E.)
Ensure Your Vehicle Is Running Safely
You rely on your vehicle and need to know that it is working well and safely. We have created the Canadian Tire Customer Automotive Report and Evaluation (C.A.R.E.) reports so you have documentation of the results of your vehicle's inspection. Our Auto Service technician will review your report with you in person. Here you can learn more about these reports.
Understanding your C.A.R.E. Reports
Maintenance Checkup:
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Pre-Service Oil Level. |
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Oil Reset Light. |
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Lights/Accessories. |
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Under Hood. |
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Under Hood Fluids. |
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Under Vehicle. |
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Vital Fluid Top-Ups. |
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Tires. |
Mechanical Checkup:
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Battery & Charging. |
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Brakes. |
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Cooling. |
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Engine Management. |
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Steering & Suspension. |
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Tires. |
The 3-Colour Rating System
Our reports use an easy-to-understand 3-colour rating system to provide a visual summary of your vehicle’s condition.
Colour-coded checkboxes on your Maintenance and Mechanical forms help you visually interpret inspection findings, and quickly identify and prioritize the work that needs to be done.
GREEN = Pass
Part is okay, no work required.
YELLOW = Suggested Service
Suggested services are always optional. Our Auto Service technicians will present the facts, allowing you to draw your own conclusions and make an informed decision about how to proceed.
Reasons to suggest repair or replacement:
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Part is close to the end of its useful life (e.g. just above discard specifications, or weak; failure likely to occur soon). |
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To address a customer need, convenience, or request (e.g. to stiffen ride, enhance performance, eliminate noise). |
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To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer. |
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Technician’s recommendation based on substantial and informed experience. |
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To comply with maintenance recommendations. |
RED = Requires Attention
Reasons to require repair or replacement:
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Part no longer performs intended purpose. |
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Part does not meet a design specification (regardless of performance). |
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Part is missing. |
Reference Diagram
There is a diagram on the back of each form with detailed vehicle graphics of several automotive systems. It will help you understand:
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the mechanical operations of your vehicle |
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the work completed |
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the work documented on your C.A.R.E. report. |
Customer Automotive Report and Evaluation (C.A.R.E.)
The C.A.R.E. inspection is a vehicle assessment to ensure your vehicle is safe. We are committed to taking you through the report and ensuring you understand the findings.
C.A.R.E. Inspection Process
What you can expect to help you make decisions about your vehicle’s inspection results:
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Completed C.A.R.E. reports |
| Fully documented results of your inspection to review and keep as a reference. | |
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Vehicle review |
| Our Auto Service technician will show you on your own vehicle the components under review. | |
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Prioritized Estimate |
| We will give you an estimate that is prioritized according to services that require immediate attention. | |
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Personalized records |
| We keep your C.A.R.E. reports on file for every vehicle in your household. When you return for future service, our technician can easily review your vehicle history and repairs completed on previous visits, and review any recommended maintenance not completed. |
